Refund Policy

Refund & Exchange Policy
Last Updated: August 1, 2025

At Centretex, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help.

Refund Policy
Eligibility for Refunds
Refunds are available within 14 days of receiving your order.

Items must be unworn, unwashed, and in original condition with tags attached.

Final sale items (marked "Non-Refundable") are not eligible for refunds.

How to Request a Refund
Email us at service@centretex.com with your order number and reason for return.

We’ll provide a return authorization and shipping instructions.

Once received and inspected, your refund will be processed within 5-7 business days.

Refund Methods
Refunds will be issued to the original payment method.

Shipping fees are non-refundable unless the return is due to our error.

Exchange Policy
Do You Offer Exchanges?
Yes! If you’d like a different size, color, or style, we offer one free exchange per order within 14 days of delivery.

How to Request an Exchange
Contact us at service@centretex.com with your order number and desired exchange details.

We’ll guide you through the return process and arrange for your new item to be shipped once we receive the original.

Exchanges are subject to product availability. If your requested item is out of stock, we’ll offer a refund or store credit.

Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery at service@centretex.com (include photos/videos as proof).

We’ll arrange a free return or replacement (no return shipping cost to you).

If a replacement isn’t available, we’ll issue a full refund.

Important Notes
Return shipping costs are the customer’s responsibility unless the return is due to our error.

We recommend using a tracked shipping method for returns—we’re not responsible for lost return packages.

Refunds may take 1-2 billing cycles to reflect in your account, depending on your bank.

For any questions, reach out to us at service@centretex.com.

Thank you for shopping with centretex! 💌